Client Support Analyst II

Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.
Do something that means something at Williams. This isn't just a job - it's an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make energy happen. And you can too, so bring your energy to ours.
We are looking for a strong team player who can easily adapt and develop solutions to serve as Client Support Analyst II. In this role, you'll be the initial point of contact for troubleshooting all IT related problems. We appreciate your new perspective on solutions for our ever-evolving IT needs.
Your work will challenge you, and with our Core Values & Beliefs to guide you, you'll quickly learn and grow with us.
Provide in-person and remote support to users including e-mail, LAN/WAN, active directory, standard desktop images and applications
Troubleshoot and resolve PC incidents, network/server connectivity incidents and equipment incidents
Participate in technology refresh projects
Perform IMACs (Install, Move, Add, and Change)
Build/stage of PCs (hardware and software)
Prioritize/manage tickets from Ticket Management system(ServiceNow)
Support hardware and software maintenance
Perform asset management requirements
Coordinate with Service Desk/3rd Party Vendor for Break/Fix software/hardware incidents
Assist and comply with user support standard processes/procedures, IT Consumer Services organization and IT security policies methodology
Other duties as assigned
Education/Years of Experience:
Required: Bachelor's degree or equivalent experience and minimum two (2) years' IT end user support experience
Preferred: Bachelor's degree
Other requirements:
Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
Proficient use of Microsoft Office applications with emphasis in Excel, PowerPoint and Word
Rotational On-Call schedule
Networking Experience a plus
Local Travel up to 30%
Education Requirements:
Skill Requirements:
Competency Requirements:

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